FAQ

Frequently Asked Questions

Who are B2B Clients to SimplePay?
These are customers who need to provide dedicated wallet services from their own application and make use of various SimplePay services without their cu...
Sat, 4 Oct, 2014 at 2:22 PM
What services are rendered to B2B Clients?
These include the following SimplePay features: Account Registration asynchronously with B2B Merchant's Wallet System. Deposits into accoun...
Tue, 29 Jul, 2014 at 8:56 PM
What fees are charged for receiving payments?
Fees charged for sales payments The fees for receiving sales payments are: 1% of the sale amount + N10 (Ten Naira) Plus 1.5% for local ...
Wed, 30 Jul, 2014 at 8:43 AM
How does SimplePay escrow service work?
Setting for Escrow Payments To receive escrow payments, during website integration, the field escrow should be set to Y. (See www.simplepay4u.com/de...
Sat, 4 Oct, 2014 at 2:21 PM
Can I change my SimplePay Username?
Yes. To do this, please send a support request to support@simplepay4u.com with the following information: Your Current Username: Your New Usernam...
Wed, 14 Jan, 2015 at 5:43 PM
How do I change my SimplePay password
Log into your SimplePay account Navigate on the left to "My Account" Select "Manage Password" Follow the instructions. P...
Fri, 30 Jan, 2015 at 3:11 PM
I forgot my iPin, how do I reset my iPin
Log into your account on the web. Got to "Manage Account" then "Manage iPin" then "Create iPin" A new iPin will be sent ...
Thu, 5 Feb, 2015 at 7:48 AM
Does simple pay accept foreign Mastercard or Visa cards?
We allow funding of your SimplePay account using foreign cards. We also can process transactions in your Web store using foreign cards.  That being sa...
Fri, 13 Feb, 2015 at 10:05 AM