Setting for Escrow Payments
To receive escrow payments, during website integration, the field escrow should be set to Y. (See www.simplepay4u.com/developer.php).
When this is done, all payments received through the script would be withheld pending completion of the escrow process.
The Escrow Process
The following steps are observed by SimplePay in the escrow process:
- Customer makes payment on the merchant's website to complete checkout.
- Payment is received into SimplePay but not credited to the merchant's account.
- Customer receives goods or value for services and enters proof ticket/tracking/reference no.
- Merchant automatically receives credit for the sale immediately after customer confirmation.
In cases where there are disputes, both customer and merchant are required to contact us by email at support@simplepay4u.com OR call us toll-free on 0800 200 0000. Our team would provide all the necessary assistance required to resolve disputes within the shortest possible time.