FAQ

Frequently Asked Questions

How can I verify my bank account?
To do this, please carry out the following steps: Deposit money and maintain a balance of at least ₦700 in your SimplePay account. C...
Sun, 24 Aug, 2014 at 3:23 PM
Why must I verify my bank account?
We require that you verify your bank account to ensure that you can receive payments from us. You would be receiving payments from us to that account ...
Sat, 4 Oct, 2014 at 2:16 PM
Can I have more than one account on SimplePay
Yes, you can but you cannot use the same email address for more than one account.  
Sat, 4 Oct, 2014 at 2:16 PM
I chose the wrong account type. What should I do?
Just go back to the SimplePay home page and click Sign Up to select the account type you want.  
Fri, 22 Aug, 2014 at 5:26 AM
How can I deposit money to my SimplePay account?
Login to your SimplePay account; click Payments Menu then Deposit Money. On the next page, select the payment method you prefer to use am...
Tue, 29 Jul, 2014 at 8:54 PM
Can I use my SimplePay account to transact internationally?
At this point, no, but we are working on the ability to receive funds from overseas registered SimplePay accounts. Stay tuned....  
Tue, 29 Jul, 2014 at 8:55 PM
How would I know if a transaction has taken place?
For every transaction carried out on your account, an email and SMS will be sent to your registered email address and verified phone number respective...
Tue, 8 Jul, 2014 at 9:32 AM
How can I check transaction activity on my account?
Login to your SimplePay account and you would see an Overview. Any time you are logged in to your SimplePay account, you can click Dashboard...
Tue, 8 Jul, 2014 at 9:32 AM
Can I use SimplePay for any Bill Payment?
Yes, you can use it. Just log into your account, click on Payments Menu then Pay Your Bill. Click on your desired category and then click on the Bill Me...
Tue, 8 Jul, 2014 at 9:33 AM
Can I send money to Payment Processors?
You can send money to your PocketMoni wallet but we do not support sending money to payment processors like PayPal etc. SimplePay will integrate payme...
Tue, 8 Jul, 2014 at 9:34 AM